Returns & Exchanges
At TurkishMart, we strive to ensure the highest quality for our authentic food products. Due to the perishable nature of our items, we offer a 14-day window for returns on non-perishable goods and immediate assistance for any items arriving damaged.
Contact Support
Reach out to our customer service team within 14 days of delivery with your order number and details regarding the items you wish to return.
Provide Documentation
For any damaged or spoiled food items, please attach clear photographs of the product and packaging to your initial email to expedite the review process.
Pack the Items
Ensure that non-perishable products are unopened, in their original packaging, and securely packed to prevent damage during transit back to our warehouse.
Receive Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing